Have you ever committed a workplace blunder? This restaurant staff member just did, and it involved not just a simple entrée, but a bottle of expensive wine that cost nearly $6,000!
The customer ordered a 2001 Chateau Pichon Longueville Comtesse de Lalande which cost £260 ($335), but instead, they got served a bottle of Chateau le Pin Pomerol 2001, which is listed as £4500 ($5,800) on the steak chain’s menu.
In an email, Irena Pogarcic of Kitchen Communications explained the incident:
“It was a very busy night at the restaurant and a very simple mistake. A member of staff picked up the wrong bottle, mistaking it for another Bordeaux of the same vintage.
The wine went out and was served to the customer. The customer didn’t know and it was only afterward that one of the managers picked up what had happened.”
That bottle of wine is categorized under the “rarities” section of the restaurant’s menu and is the most expensive item on the list.
Hawksmoor took the incident rather positively and later tweeted about the mix-up:
“To the customer who accidentally got given a bottle of Chateau le Pin Pomerol 2001, which is £4500 on our menu, last night – hope you enjoyed your evening! To the member of staff who accidentally gave it away, chin up! One-off mistakes happen and we love you anyway”
The restaurant took side-by-side photos of the two bottles of wine, and tweeted it with the caption: “They look pretty similar OK?!”
Speaking with The Guardian, co-founder Will Beckett shed light on how the whole situation transpired. He said that a waitress asked a manager to grab the wine after the couple ordered at the bar.
“Some time later another member of staff said: ‘Ooh, someone is drinking a very impressive wine, and at the bar!’ That’s when we realized. They ordered a second bottle and the manager tactfully suggested they order a different one, without letting them know what had happened,” he said.
“The manager who made the mistake is obviously mortified: I’m fairly sure she’s not gonna do it again,” he added.
According to The Cult Wines investment website, the Chateau le Pin Pomerol 2001 was described by wine critic, Robert Parker Jr., as “a brilliant success as well as one of the wines of the vintage for 2001.”
“Its deep ruby/plum/purple color is accompanied by an extraordinary perfume of creme de cassis, cherry liqueur, plums, licorice, caramel, and sweet toast,” the connoisseur said.
Sounds like this expensive wine tastes really good – it makes us hope that we get served one too by accident!
But seriously, we have to credit Hawksmoor for handling this situation really well. Considering that this was a loss for the business, the restaurant dealt with it with humor and, most importantly, understanding.
Besides, don’t we all make mistakes?